When a group activity is booked, Twin Pines immediately reserves rooms to cover the maximum number. Adjustments to the maximum number may be made within the parameters set forth in the Reduction of Maximum Group Number and Increase of Maximum Group Number paragraphs. The minimum number your group is required to guarantee is determined as follows: (1) For groups whose maximum number is 49 or less people, the required minimum is 80% of the maximum number; OR (2) for groups whose maximum is 50 or more people, the required minimum is 90% of the maximum number. Penalties will apply if the actual number falls below the minimum number for which you reserved space (see Penalty For Low Registration paragraph below). Part-time participants do not count toward the minimum number of people required by your contract. Twin Pines reserves the right to book multiple groups, using your reservation to determine available space.
Reduction of Maximum Group Number
The group may reduce its maximum group number without penalty prior to six (6) months before the opening day of the group activity. Inside six (6) months, the penalty will be forfeiture of the facility fee (20%) of the per person total fee for the number of people reduced. If we are able to rebook the space, the penalty will be waived and refunded. The maximum number may not be reduced within three (3) months prior to the retreat dates. (return to top)
Increase of Maximum Group Number
If the group needs more space than the maximum initially reserved, the group MUST call Twin Pines first to make sure more space is available. An increase of ten (10) or more will require an additional deposit and will change the minimum number based on the policy listed above under the Facility Reservation Fee and Guaranteed Occupancy sections above.